It saves time, as the bills will be settled automatically at the defined date. Therefore, Autopay is the most convenient, worry-free and environmental-friendly way of settling your monthly electricity bill.

You can either approach CEM Customer Contact Centres, the respective banks or Macao Water counter. You should possess a bank account at the respective bank and present us with:

• Your bill
• Copy of your identification (BIR/Passport); and
• Original or copy of a bank savings passbook, or bank account card.

Please note that the bank account holder does not need to be the electricity supply contract holder. Simply click here for banks’ information.

The followings are the potential reasons of unsuccessful Autopay transaction:

Pre-set Transaction Limit

For some banks, you can choose to set a payment limit for each transaction when subscribing Autopay. In case the due amount of the bill exceeds the limit, the Autopay transaction will not be processed for that bill even if there is sufficient fund in the bank account.

Minimum Account Balance

Some banks impose a minimum account balance requirement. This means that the Autopay transactions will not be processed for that bill if the remaining account balance is less than the required minimum account balance after debiting the due amount.

Insufficient Deposit on Transaction Dates

Autopay transaction will only be attempted on the Autopay Date stated on the bills.  You should ensure that there is sufficient fund in your bank account on this date. If Autopay transaction is not processed on the above dates, you should settle your bill over CEM payment counter.

Autopay Not Activated

 If you have recently applied for Autopay, the application may not be activated right away and you have to settle the bill through other payment channels or at CEM payment counters. If Autopay is activated, respective Autopay transaction information will be printed on the bill.

With our new feature of payment reminder service for autopay customers, we will be informing you through SMS or email when your autopay transaction is not processed on the Autopay Date stated on your bills.  So, you can subscribe the payment reminder service through our eService, Info Line at 2833 9911, fax (2833 9912), e-mail (customer.centre@cem-macau.com), or visit our Customer Contact Centres.

Autopay transaction will only be attempted on the Autopay Date stated on the bills.  If there is insufficient fund in the bank account on the autopay dates, Autopay transaction will not be processed regardless of having sufficient fund at other time.