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Energy Supply

> Customer Service > Energy Supply > Refund Deposit

Refund Deposit

Application requirements:

The applied contract must be terminated and there should be no outstanding debts under the applicant’s name

 

Applicant:

Must be the electricity supply contract holder

 

Documents required:

Types of refund

Individual

Company/Association

Cash (Refund amount less than MOP2,500)
  • Original ID of contract holder [2]
  • N/A

Cheque
  • ID copy of contract holder [1] [2]
  • Company/association chop
  • ID copy of representative(s) [1][2]

Bank Account
  • ID copy of contract holder [1][2]
  • Bank account number or bank account book copy
  • Company/association chop
  • ID copy of representative(s) [1][2]
  • Bank account number or bank account book copy

Transfer to electricity bill under the applicant’s name
  • ID copy of contract holder [1][2]
  • Electricity bill for refund transfer (The respective contract must be under the applicant’s name)
  • Company/association chop
  • ID copy of representative(s) [1][2]
  • Electricity bill for refund transfer (The respective contract must be under the applicant’s name)

 

Time elapsed:

Within three working days except cash refund which can be refunded immediately

 

Apply 

Remarks:

[1] If applicant cannot apply in person, he/she may sign an authorization letter to authorize a representative to apply on his/her behalf.

[2] BIR, HK ID, PRC ID or Passports of different countries.